Privacy Policy

We may collect and process the following personal information about you:

• Information you provide by filling in forms on our website, including details submitted when registering, subscribing to our newsletter or other information services, responding to surveys, providing feedback, entering competitions or promotions, and reporting problems with the site.
• Records of correspondence when you contact us by email or through the site.
• Details of your visits to the site, including but not limited to traffic information, location information, weblogs, browser type, operating system, and the pages and resources you access.

We use the personal information we hold about you to:

• Provide you with information you request from us or which we believe may interest you, where you have consented to be contacted for such purposes.
• Notify you about changes to our products and services.
• Respond to your enquiries, feedback, or requests.
• Improve the content, layout, and performance of the site and your experience using it.
• Operate the site securely and for legitimate operational, statistical, and reporting purposes.

We may share your personal information with selected third parties so that they can provide you with information about goods and services which may be of interest to you, where you have consented to such contact. If you do not want us to use your personal information in this way, or to pass your details on to third parties for marketing purposes, please indicate this on the relevant online form when you submit your information.

We may also share information with other entities within the GANS group, and we may disclose information where required to do so by law, to prevent or detect crime, or to enforce our Terms & Conditions.

We use cookies and similar technologies on the site to recognise your session, remember your preferences, and understand how visitors use the site. For details about the cookies we use and how to manage them, please see our Cookies Policy.

We retain your personal information only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymise it.

We apply commercially reasonable safeguards to protect personal information, including restricting access on a need-to-know basis to authorised personnel.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security, and any transmission is at your own risk.

Where we have given you, or where you have chosen, a password that enables you to access certain parts of the site, you are responsible for keeping that password confidential.

Our website is operated from the United Arab Emirates. By submitting information through the site, you consent to the transfer of your information to, and storage in, the United Arab Emirates, which may be outside the country in which you reside and may have data protection laws different from those of your country.

You have the right to:

• Opt out of receiving marketing communications from us at any time, either by following the unsubscribe instructions in any communication or by contacting us.
• Request access to the personal information we hold about you, and to ask us to correct or update any inaccurate information.
• Ask us to delete your personal information where it is no longer required for the purposes for which it was collected, subject to applicable legal requirements.

Requests should be made in writing to corp@gans.aero. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

Our website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take steps to delete that information.

We may revise this policy from time to time to reflect changes in our practices or in applicable law. The current version is always posted on this page with the last-updated date shown above. The English language version of this policy shall be the defining version.

Questions about this Privacy Policy, or about the personal information we hold, should be sent to corp@gans.aero.

Global Air Navigation Services
Abu Dhabi, United Arab Emirates